I understand that most of this data comes from the user story/use case/PRD etc. But how do we make sure that the fields (KPIs/Status/Properties/Charts etc) that we display are the ideal ones for the user?
The reason why am confused is user story is typically drafted by Product Owners or Business Analysts. They may draft it from their own perspective which may or may not be what the users are interested in. What is the general practice?