- We are sending companies to the clients from a draft list.
- The draft list can be viewed and reviewed by clients, who have to decide if they like or not these companies
- When clients like a company, the company is saved
- When clients don't like a company, we ask with a dialog why and then we archive the company
PROBLEM W/ THE DIALOG
The dialog asks: "Why did you pass on this company?"
There are two selectable reasons, once selected, the user can:
- Write more feedback about that reason and then click on CTA,
- Just click on the CTA without providing more feedback.
Users in general don't provide more information, and just click the CTA (totally understandable in terms of usability)
The company wants that written feedback, so we want to incentive users to write input without making that action mandatory.
I've thought of a two-step modal.
- First step: select the reason.
- Second step: a new view of the modal with a text input asking for more info. This is optional, and the user can directly click the CTA or write more info and then click the CTA.
In general, I don't like two-step dialogs, but adding the text input under the selected reason after being selected is failing, and I think that adding that extra step focused on the (optional) text input will get more written feedback from clients.