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I'm working on a mobile app that uses NFC to connect to specific devices. For iOS phones, we are required to suppress the Apple Pay interface, because otherwise the Wallet app will show up when presenting the phone to a device with our app open.

If we do this, an iOS phone will show the following (unchangeable) system pop-up to inform the user:

iOS system pop-up

This pop-up is causing some concern at our end users. Two of the most common comments we get:

  1. Payment? What payment? I thought this app was free!
    Yes the app is free, and no we do not take any form of payment from you. We simply suppress the Wallet app when you use our app.

  2. My Wallet app will not work? But I use that a lot!
    The Wallet app only doesn't work if you have OUR app open. Any other time, it still works

My first solution would be a better pop-up text, but since we cannot change it, we need to think of something else.

What can i do to make it more clear that we are not asking for payments, OR completely blocking the iOS wallet app?

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  • Hi Dennis, what's the moment when the warning from Apple shows up? Does it happen every time the app opens, at key moments when the app is in use, or other times?
    – Izquierdo
    Apr 5, 2022 at 19:46
  • The moment we set the flag "requestAutomaticPassPresentationSuppression". It's a one time pop-up that Apple devices show when this method is called. But the Apple pop-up message isn't really clear to our users, so basically... i need to explain what the Apple pop-up means.
    – DennisW
    May 5, 2022 at 11:38
  • Thanks for clarifying. I think the suggestion by @oamandawi is correct - add a message before the pop-up, and in a FAQ. Since users often blow through onboarding without reading, it's probably best to still have a message right before the Apple pop-up appears, annoying as it is to create.
    – Izquierdo
    May 5, 2022 at 13:57

1 Answer 1

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Can't speak about completely blocking the iOS wallet app (maybe a question for Stackoverflow?). Regarding making it clear that you are not asking for payments, you can add a page explaining that, which shows up before the pop-up. Another way could be to have an FAQ section on your app that explains this popup.

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  • We now have an onboarding step that explains that Apple Wallet is suppressed during the usage of the app BEFORE the pop-up shows. It's just stupid that I have to explain iOS system pop-ups
    – DennisW
    May 5, 2022 at 11:39

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