I'm currently working on a project where we are integrating safety tasks around the home into an insurance platform. For a small number of these tasks, we're asking users to provide proof that they have inspected this household item/s by uploading photos of the item/s, then asking a few questions about its condition.
Having done some user testing here, there's a lot of hesitancy from users, namely around the amount of effort/mental load involved, as well as the feeling that they don't feel trusted.
Does anyone know of similar experience in the wild that are done well?
Do they know of methods to ease this process?