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I am working on a banking application ( banker will be the end user ) where the user is required to fill several forms across the application to add various customer details, and as per the framework that we have, all the forms open in a lightbox dialog with no background interaction on click of a button.

Is this an ideal user experience ? Or navigating to a different page ( within the same workspace or context area ) would be a better approach ?

Need some insights on this. Would be great if an example of some application can also be attached.

Thanks !!

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    Hi codeBug 07, this depends on your application. How long is the form? Does it have multiple steps? Where does the user get back to afterwards? Modal dialogs are generally disliked by designers out of different reasons (see article).
    – Nash
    Sep 16, 2021 at 11:12

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The rule for lightboxes is that they should focus the user's attention on a single task or decision, and the user shouldn't need to engage with anything else on the screen outside of the modal window. If either of those conditions are not the case, it's better to use modeless overlays (think of the way you compose an email in Gmail) or just take the user to another page.

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