Our retail company uses a mobile browser-based tool to manage and fulfil orders. Basically, people working in our stores check a list of orders that need to be prepared, assign one or more to themselves and then follow all the steps until that task is finished.
We will soon implement push notifications on that tool to let the users know that a new order/task is on the list. Basically, all the users that work at the store will receive the same notification about a new order that needs to be prepped for shipping in the next 15 minutes.
Interacting with the notification must then take the user to the page inside the tool in which he/she will see the details of that order, and where he/she will assign that prepping task to him/herself.
When that happens, ideally, the notification would be cleared to the other users, or maybe replaced by another saying something like "John Doe started the prepping on the order nº 12345" (only one person can work the order at the same time).
Our team has been tasked with the design of these notifications, but since this is something new to us, we don't really know the full range of interactions that are available.
The ideas we currently have come from popular apps, like spotify (which I assume is a notification), for example, that shows the album cover, changes the background color to match it and has playback controls and a "like" button.
So, if anyone could shed some light - with resources, references or personal experience - on this subject, it would be greatly appreciated.