1

We have a situation where we develop a very complex data platform and we don't support mobile version of the web app for a reason. Nevertheless, we have a native mobile app that supports most of our functionalities.

The main issue is we had to disable the login on our website, in order to prevent users from landing on a broken page, but there are several ways they can achieve it and it is a problem. So my idea is to bring login back, but show an empty screen that proposes to either use a desktop device for the best experience and/or download our app, since I don't want to lose valuable mobile leads.

Is there a better approach? I am not fully confident about that at the moment and am still researching.

Improve this question

1 Answer 1

Reset to default
2

Show all mobile web users an "Open in the app" banner, and make the rest of the screen (on any webpage) a simple message that your platform is not yet supported on mobile web. It sounds like there is no reason why users should ever see a login on mobile web, so don't let them try it and expect that the site will work after login.

Improve this answer
1
  • Thanks, actually you are right, after a couple of discussions with our team we've figured out what you just said. Maybe we shouldn't mislead them with the login on mobile.
    – Daniel Dungyov
    Aug 4, 2021 at 6:57

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.