The other day I wanted to leave feedback on my gym's website. The feedback widget looks like this:
The first question is a mandatory satisfaction score (I clicked 10, but it's not the default).
I would have preferred to skip the satisfaction question because I wasn't in the mood to quantify my overall experience, I just wanted to send the feedback.
But, since it's mandatory - wouldn't users have a tendency to either give a very high rating or a very low rating to make sure their feedback is prioritized, regardless of whether they're "feeling the feelings", so to speak? And wouldn't that defeat the purpose of measuring satisfaction?