I've been asking everyone in my network, done Google searches, and checked StackExchange but still haven't found good answers.

I'm running a research study where I need to recruit 90 participants from Japan and 90 from the US for a 1.5 hour group discussion study on Zoom.

Do you know of any services/platforms where I could recruit Japanese user research participants (and even better, both US and Japanese participants)? I've been looking into Lancers, but I understand that most people on that website are freelancers.

Thank you for your help or any leads! :)

  • Hye Eureka, Im not sure if this is helpful but if you have the budget for a third party to run the study on your behalf, you can check Ipsos out (ipsos.com/en)
    – intnnn
    May 4, 2021 at 2:58
  • Thank you so much for the lead! I will check them out :) May 5, 2021 at 6:10

1 Answer 1


In the past I worked on several design and research projects for Japanese customers, and every time we connected and recruited with the help of local intermediaries and services.

The main challenges, from a Western perspective, were not only filling the gap between cultural differences and language barriers but also understanding which were the UX standards for the Japanese market.

So my suggestion is always go through a local service that can provide you with the support needed, my recommendation is Crossfrontier.


  • 1
    Thank you Carlo! This is very helpful. I'll be sure to check this out. I appreciate your help. May 5, 2021 at 6:10
  • you're welcome @EurekaFoong ! I didn't notice that you were Japanese, so you already know what I was talking about. Check also this website for agencies worldwide that can support your research needs uxalliance.com They also have another suggestion for Japan mitsue.co.jp
    – Carlo C
    May 5, 2021 at 11:59
  • 1
    Thanks again Carlo! I actually am new to Japan as well so these are very helpful. :) Jul 15, 2021 at 1:30

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