We have created a poster with the most ordered products for our customers. This also shows QR and barcodes for each product which they can scan with their phone (and our app) to re-order the product with ease. The following user-flow happens:
- User opens app on phone (scan function is in the start-screen).
- User holds phone towards poster and scans with eyes for the correct product.
- Phone has already detected a QR code on the poster and opens link, or asks the user to open the link.
- The user is annoyed because they can't scan the correct product right away since the phone keeps detecting other QR codes.
Does anyone have experience with this scenario? And how did they solve it? Sadly I can't change the layout of the poster since another department has already printed it.
One of the solutions I have in mind is letting the phone 'scan' every QR code it can get a lock on, but only giving feedback that it had found a valid QR code. Not opening it or using it. If the phone is directed at the correct product the user would still have to tap to scan again and then open the product. The drawback being that there are a lot of clicks.