Are there any standard checklists or frameworks for UX Problem Solving?
EDIT: I realize there's no one-size fits all, but looking for a starting point. Might not do all of the steps, but might prevent missing a step.
In Technical troubleshooting there is the standard TroubleShooting method I learned in the military, similar to the Scientific Method
- Identify the Symptom
- Confirm/Reproduce the Symptom
- Identify possible Causes (in software this would be breaking the program down into pieces/components)
- Test each possible cause to rule it out
- Once we confirm the component that is causing the problem, try to break it down further.
- Fix problem
- confirm fix by repeating Step 2.
- Document solution if it's likely to occur again.