My site is a legal consultation platform. I am offering an option for users to ask questions in an audio format as well. I know that the way I'm doing it now is wrong because only 1% of the users tap that button and 0% actually submit an audio question.
When we set the audio as default, it was the main converting channel, and people didn't switch to the text.
Can you advise on what's the best way to convey to users the ability to switch between formats? Thanks. Below is how we do it today. (Notice the green mic) And when you switch to audio: