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I'm new here so forgive me if I'm not as specific or detailed

I would like to ask for advice with anyone here who has experience on Microsoft Dynamics 365

  1. What are the do's and don'ts of the CRM Platform?

  2. What can we do in terms of UI? What we can't do?

  3. What about UX? And do you guys recommended first designing in Sketch/Figma to test a design or do it within the platform and test?

Thank you guys so much

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    This isn't really a User Experience problem that needs a solution. It's more of a request for software review, which is off-topic for this site. Have a look over the TOUR page for more info about questions that are a better fit for this site. – JonW Oct 14 at 11:43