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I'm looking to get a sense of what is out for intermediary interfaces for mid-implementation/setup for cloud applications (enterprise or otherwise) - I'm exploring the idea of providing some level of value to users before full functionality is available for a SaaS application. This might include messaging about implementation progress, a dashboard with partial functionality, and links to FAQ articles.

Can anyone point me in the direction of any applications or services that do something like this? I haven't had much luck yet so far with my search.

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  • It sounds like you are just talking about alpha releases. Where an application is released, but it does not necessarily include full functionality. I would say just make a decision on the features you want to include and release it as a 0.x version alpha release, and put a big sign on there making it obvious it's a work in progess.
    – musefan
    Aug 26, 2020 at 15:28
  • Thanks for the input, though that's not what this is. To clarify, here's the scenario - this application may take 3 weeks to actually get a customer/user fully setup, since it requires integrations with other services (an ERP, etc.), as well as a bunch of manual configuration on my company's support side. This is still a full release, but the user won't be able to take 100% advantage of the platform until that implementation setup is complete. However, there is some functionality we can provide day one because it doesn't require any configuration.
    – Robert Smith
    Aug 26, 2020 at 15:34
  • Ah ok, I see what you mean now. I think similar logic to an alpha can apply though. The key thing is making it obvious to the user that not all functionality is currently available. A link to a list of limitation would also be useful. You basically just need a a banner on all pages saying "Limited functionality is available while we setup your account. Click Here for a list of limitations"
    – musefan
    Aug 26, 2020 at 15:38
  • If this is an already existing service, have you talked to customers or customer support? What are customers' questions and expectations at this point of the process? I guess that would be a start for the exploration?
    – greenforest
    Aug 27, 2020 at 9:26

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