1

Scenario: the Example company has some sort of front-end system that uses the customer's email address as the user ID.

Example.com sends a marketing email to bob@harvard.com (which would be Bob's user ID on Example.com), and gets back an auto-reply that Bob is no longer at Harvard and that all communication should now go to bob@yale.com.

How is such a thing typically handled? Is there an expectation that all communications from Example.com should now go to bob@yale.com - especially since Bob's account on the web site is still bob@harvard.com?

2

It's not handled at all; those auto-replies don't have a standard format at all. Worse, those marketing emails are often sent from a no-reply@example.com address, which doesn't exist or isn't monitored. In the rare cases it is, I guess one could manually scan for those replies, but depending on your jurisdiction it might not even be legal to change the e-mail address.

Many sites do offer the option to have a 'contact email' in the user profile, which is used for communication instead of the user ID. But users have to update those themselves.

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.