It's been really tough trying to do user-testing through Zoom. Really struggling. Do any of you have any suggestions? Have you been facing similar problems? Any hacks?
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There are different tools around: from full-service to do everything on your own.
I can recommend https://lookback.io for qualitative recordings.
I have used Miro to conduct a remote user research session over Zoom. (plus it is free)
It allows you to create boards with post its and the person you are conducting the session with can collaborate on the same board and add more post its + content. This is a helpful case study for inspiration: https://miro.com/blog/melewi-remote-ux-research/