We currently use a handful of blank states within the sections of our app to inform users about what things are, along with the benefits and a helpful example.
The problem is that this is a team based app, so once one member creates a piece of content, that blank state is no longer there. So, when another member logs in for the first time they only see the content that was created by their team member (no blank state to explain the section).
We are currently thinking about a couple solutions, but are welcome to others as well.
Approach 1 - All users see the blank state. Once content has been created, new users still see the same blank state but it is dismissible. The problem here is that they aren't aware that content has been created until dismissing.
Approach 2 - Once content has been created, subsequent users see a tool tip banner next to the content for a brief explanation. The problem with this is that it is less effective in explaining the purpose and likely to be dismissed without reading.
What is the optimal strategy for informing ALL new users in a seamless and helpful way in this particular situation? Thanks!