I'm designing a live chat feature which uses a combination or live agents and chat bots to answer the users questions.
My question in what ways can i help the user differentiate between a chat bot and a live chat agent on customer support live chat? 1 i'm thinking of is 1. in the name 2. the avatar image. what other ways would help?
also for the live agent, if i'm using a female avatar. hence a females vector image. should i be gender neutral? if i was what avatar image should i use??