This is a UX/documentation issue combined with a "what the heck" windows issue; hopefully this is the right place to post it, I couldn't find a stackexchange site focused on documentation.
In my documentation for my cross-platform (OSX/MacOS and Win10) application, I'm working on explaining how these operating systems will variously consume some keystrokes before they reach the application; this affects what keyboard shortcuts can be ultilized at the application level. Each OS will do this differently (and then there are the CMD-key vs. Control-key menu invocations and similar.) Plus, the user can override some of those things (at least on the Mac... more on that below.) So it's something I want to cover well.
My application can map any internal function to any key combination that reaches it; but what key combinations actually reach it vary by what keyboard you have, what OS you're running, and again at least on a Mac, by what the user keyboard preferences are set to as well.
So under OS X / MacOS, I am referring to the
Keyboard Preferences to point them to the standard OS user settings they might want to examine and/or modify if they want to change which keystroke combinations actually end up available to them down at the application level. I'm primarily an OS X / MacOS user, and I'm sure I'm using the right terminology there, as well as pointing them to the correct facilities.
But I'm at a loss for a way - ideally as concise - to refer the user to a similarly handy Windows preferences facility such that they'll "get it" on first reading. I found this, which seems to imply there is no such facility, standard... but I can't find a built in means to manage such things, so perhaps this kind of find-it-and-add-it-on facility is all there is?
If there is such a thing standard, where the heck is it? And what would it be called?