I'm researching Cognitive Friction
on my thesis and it's the resistance encountered by a human intellect when it engages with a complex system of rules that change as the problem changes as Alan Cooper stated first. I'm also open for a better term if it's exist, but my main point is detecting this bad part of UX.
Even I'm mostly interested in detecting the subject in an academical manner, I'd also love to learn all practically applicable ways besides you think useful to be tried out. I found out there're only 2 works not directly studying but academically using this topic:
The Fiction of No Friction: a User Skills Approach to Cognitive Lock-In
Irritating CAT Tool Features that Matter to Translators
Note: There's been no scale developed for this topic yet. Since I have to study the topic on an existing mobile application which does not belong to me, I'm framed with the idea of creating scenarios for users and apply it in a laboratory to observe them where eyetracking possible. I'm either doubtful about eye tracking because it would not provide any direct detail about user's exact state of determination or failure in this situation.
So to be able to measure the users more accurate, I have evaluated a model below in the order I planned to present. Besides commenting what to avoid, I'll appreciate if any other ways you suggest to detect it on products and measure the effecs of the cognition related to user experience;
1. I'm planning to make users rate the overall User Experience of 3 randomly chosen mobile applications with a pre-defined UX scale
2. Then make them use and rate the same scenarios for each application to score more accurately.
3. And last, making further survey with the lower-graded-scenarios to detect for any cognitive friction
.
cognitive friction
, however there is no study or a method to identify it namely. So asked for the ways applied to achieving this. – Erhan Yaşar Dec 2 '19 at 12:50