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After the users have filled up a form, they hit submit. There are a lot of things happening behind the scene the users won't see, so we hang them in a page that says:

Click here if you are not redirected automatically.

Next to the phrase above there is a button with label Back to the form.

I was wondering if there is a way to better phrase the information, and to reframe the action we invite the users to make.

Any better examples? Any advice?

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  • Could you provide more details? I don't quite understand what the "Back to the form" button is for – Shreyas Tripathy Nov 22 '19 at 7:59
  • In what cases would the automatic redirection fail? Are you running some code which might lead to an error and the user might not be automatically redirected? What are these lot of things happening behind the scene? – gaurav5430 Oct 16 '20 at 21:54
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I would remove "back to form" and also try to solve the need for this type of page altogether by sorting out the issue with the development team. Either way, why would you want the user to go back to a form they just filled?

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  • User can prevent redirections by configuring the browser. Developer has completely no control over this, so such link is used as fallback solution. When client-side scripting is used used for “redirection” (actually not a redirection, but the script commands the browser to go to other page), the developer does not know whether the client-side script will execute before it is sent to the browser. (There are causes such as disabled JS, bug in code etc.) The fallback to link is still better than being stuck at blank page. – jiwopene Apr 25 at 16:44
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I would suggest the user to go back to the form. Instead I would label CTA for Back to Home (if it's an e-commerce website).

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Create page that shows some message with two buttons: “Back to the form” and “Continue” The second button performs the manual redirection.

Preview:

form preview

It is also possible to hide the message for some time using CSS animations. Such approach works even with disabled JavaScript.

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  • What is the difference between back to form and continue? – Nash Apr 25 at 18:30
  • Back to form moves the user back to the form. Continue performs the “redirection”. I expect that the redirection does not point back to the form. If it does, there could be only one button with text like Ok. – jiwopene Apr 26 at 8:16

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