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In user interviews, I often say "very interesting" or "that's an interesting point" or "very helpful" in response to users answer. "Interesting" is a perfect word choice because it has a neutral feeling, doesn't really mean good or bad. Sometimes it would be very repetitive for keep saying those in a long conversation. Would you suggest any other phrases or words to response to users?

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I sometimes use...

"Curious, what else?" or "I'll note that, continue?" or "Do you see other items of interest?" or "Great observation!"

Each of these is situational, and I use them to both acknowledge the comment and prompt to move forward.

  • oh thanks. this's helpful – Nhat Lan Dec 3 '19 at 11:45

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