What are the best practices of verifying passport in a web app?

I'm currently designing a verification process where user has to take a picture of the passport and upload it. But pictures are usually made with phone and uploading it via desktop could be a hassle. Is there any way to make it easier?

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    Have you considered allowing the user to email the picture from their phone instead? – Jeff Zeitlin Nov 15 '19 at 16:26
  • That method could easily be faked – Rob Nov 15 '19 at 18:59
  • I guess any method involving the photo of the passport could be faked, I'm not after being 100% sure that there is no fraud as there is no harm that can be done with a fake ID other than for themselves. I'm after the most user-friendly way to do that. So how should it be? The user opens account and gets a screen with something like "Attach a photo of your passport or send it to our email example@mail.com" right? – Aleksandr Avdeev Nov 16 '19 at 4:27
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    As a user, I'd be swerving any app that asked me for a picture of my passport! Even the online US ESTA waiver procedure just wants the number. – mgraham Nov 18 '19 at 9:54

The best and most friendly way would be for them to 'attach a photo of their passport' when they are opening their account.

Asides from being customary for various account opening platform, they'll know it's almost a one time thing and would be pleased to finish all the account opening and verification once and for all.

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