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We are implementing a progress tracker for a 3 step task. However, step 2 ('review step 1') is not always applicable; it's only applicable if one validation check after the submission of step 1 fails. If the check PASSES, should we jump straight to step 3 and skip step 2? Or should we always go to step 2?

The steps are visible on the UI, so I'm concerned users may see they've gone from step 1 to 3 without understanding why. However, taking them to step 2 is a bit pointless, as the only action they'll have to do is 'go to step 3'. In essence, we'd be saving them a click.

Thanks

  • Can you rearange your content from step2 and connect it to step1? – xul Nov 13 '19 at 14:10
  • Unfortunately not. In an ideal world, the validation that takes place between steps 1 and 2, would happen between launching the feature and step 1. Due to (very long winded) technical reasons, we can't - yet. – mrgapl Nov 13 '19 at 14:12
  • How long does this validation of Step 1 take? Like would it be helpful to take them to step two right away where there would be a loading spinner saying "attempting auto-validation" that would then either fail and reveal manual validation or succeed and go to Step 3? – DasBeasto Nov 13 '19 at 14:15
  • @DasBeasto Validation is almost instant, but we could purposefully delay/time the spinner to do as you suggest to allow enough time to read etc. Thanks for the idea. – mrgapl Nov 13 '19 at 14:19
  • So if validation on step1 is valid, are fields in step2 auto filled, or they dont need to be filled / used at all? -- You could also on steps, 1 - 2 - 3 once done for each step replace number with green check icon.. then it will a bit clearer for user that step 2 is already done... You could layout your application in a way there is something visible from each step, and then if step3 is direct option, for step2 place some microcopy notice that "this is autofilled", or that it doenst needs filling... – xul Nov 13 '19 at 18:54
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Would something like this work? You can incorporate false loading also from @DasBeasto comment.. enter image description here

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