Yes, In standard practice the company logo in the nav should always link back to the homepage right.

However, let's say I am in a new subsection or micro-site and the user starts down a conversion funnel, completing forms and booking appointments. Imagine the user makes an error and wants to start the process again, so they click on the logo in the navigation. Where should that logo take you?

Company global homepage or microsite homepage?

Is there any data to back up either decision?


Users should click "Start over" or "Go back" button when they want to start over or correct the mistake. Logo has nothing to do with that. Logo as a link to homepage is an established pattern you do not want to break.

I think that, to understand whether it should be global or micro-site homepage, you have to answer the question if users perceive the website as separate property or not. Thing MSN Sports and MSN Money vs. 2 different departments at Amazon.

Implementation may vary. Take this very website as an example. Smaller "StackExchange" logo leads to global website, and since this is is probably the only logo people notice, they were forced to add confirmation flyout. And I'm pretty sure that people struggle to notice bigger UX logo, because it is not sticky and because it is in funny place.

Already mentioned MSN indicated that you about to navigate globally but it still created a little bit of unease, because user can still not understand how to navigate to local (property) home.

enter image description here

In some cases, e.g. Amazon checkout flow logo is not functional because they want you so stay in the flow by any cost. The only way you can stop the process is to close the tab, in my opinion it is annoying and not nice. But this flows usually have plenty of ways to correct a mistake.

I personally prefer MS approach to use product name for "go home" and waffle menu for global nav.

enter image description here

| improve this answer | |
  • 1
    Thanks for your comments. I normally would agree, after having tested it in context with 358 users the decision is split almost 50/50. I think my approach will be to provide better funnel navigation and stick to the established pattern you mentioned. – Calum Sep 18 '19 at 9:47

Not the answer you're looking for? Browse other questions tagged or ask your own question.