So we have an app where users can undo or redo their changes using the keyboard shortcuts
Ctrl + Z and
Ctrl + Shift + Z. There is no button available on the UI for them to do this. Only the keyboard shortcut.
What we need to know is if the users are having trouble undo-ing and redo-ing their work. The app has been live for awhile now and so far none of the users have complained about not being able to undo/redo an action.
From our tracking data, we can only tell how many times the shortcut keys have been used and the number of total sessions during a time period. The number of times the shortcut keys are used is low.
What I want to ask is, what data do I need and how do I analyze if:
- Users are able to undo/redo their actions when they need to
- Users are unable undo/redo and just go on because they think it's not a feature
- The low number of the shortcut key usage is because users don't use undo/redo that frequently.
- The low number of shortcut key usage is because they don't know undo/redo is there.