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Let's use configuring a router as an example. To have the basic setup, the user needs to fill some info from multiple sections/ forms.

What option provides the best UX, to display an additional form with the required info at the beginning and let the user knows about the complete configuration or just let the user go through the multi-step configuration?

  • I don't really get what you are saying, are you asking how to get a user to complete the mandatory minimum amount of information to get going on their router, but also let them know there is additional information they could complete for extra functionality, say? – DarrylGodden Jul 9 at 10:14
  • I don't understand what are you saying either... I asked what option is best: 1. to display an additional form with the required info at the beginning or 2. just let the user go through the multi-step configuration. – Madalina Taina Jul 9 at 10:21
  • Well lets start with your use case, who is the audience? What are you trying to get them to do? – DarrylGodden Jul 9 at 10:23
  • As I said, it is more an example. I really don't understand why it is not clear the question... If a user must fill only a few fields for the basic setup, but the fields are in multiple sections/ pages, it is ok to display an additional form with those fields? – Madalina Taina Jul 9 at 10:27
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    Self-defeating UX - "I don't understand why you don't get what I'm saying." Perhaps you're not being clear enough, however I will provide an answer for the problem I think you're asking. – DarrylGodden Jul 9 at 10:29
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The short answer is yes.

The reason for this, and a good example, the create account form you see on many popular websites, many UX evangelists have argued over the years to simply get people registered and into your application THEN pry the additional information from them once registered.

This way you avoid annoying people by asking endless questions, you reduce drop-offs and, potentially, increase your registration throughput.

Similarly in other forms, if the mandatory information is buried deep within the form and some of the fields are optional, but appear first, I would make it easier on my user and bring forward the mandatory information so they can complete the task and not have to wade through forms which may have no relevance to them.

If you can't do this, a different option may be to allow them to 'skip to the next mandatory field,' swap out mandatory for required or similar, but you get the gist.

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