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I'm having some trouble hiding the keyboard in a mobile app with a chat hover the main UI (3).

On iPhone, this action is usually done by clicking on the zone (3) or dragging down. But in my application is not possible to perform such actions.

  • Right now, I am using a hide button (2) next to the input field, but users have some difficulties understanding how to hide it.
  • In addition, they press the close button (1) and leave this application area accidentally.

enter image description here

Note: in Android is not so problematic because the user can hide the keyboard with the "back" button.

Any recommendations?

*iPhone wireframe from Michelle

  • 1
    Can you explain what you mean by "with a chat hover the main UI"? Also, can you explain further why the usual action (tapping zone 3) doesn't work on your app? – 習約塔 May 10 at 10:23
  • It's a game. You can keep playing while the keyboard is displayed. – Daniel G. Blázquez May 10 at 16:17
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I assume tapping zone 3 is not possible because it contains touch sensitive elements that would be triggered?

1. Option (questionable)

would be to have something like an invisible "security layer" on top of that zone that catches a touch event and dismisses the keyboard, without triggering the onTouch listeners of the elements beneath. I think I've seen this in some apps before but can not remember a specific example currently.

But this would definitely have to be user tested for acceptance before.

2. Option

Since you said your users were pressing the X in the navigation bar anyway, maybe putting the hide keyboard action there would help them find it? (And help differentiate it from the dialog closing action).

Of course only works if you don't already have an action there.

Suggestion to put action in the ios navigation bar

  • I would add to this, changing button (1) from an X icon to a < back arrow icon might clarify for users what behaviour to expect from that icon. Looking quickly at other iOS chat applications (Messages, Facebook Messenger, Whats Up, Twitter DMs) this seems to be the convention. – Tim FitzGerald May 10 at 13:02

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