last couple of days I tried to figure out combination of requirements from Online sales department for our e-banking app.
The main theme are "ghost accounts", I would rather call them "fake products". As a client you can have plenty of different financial products. Usually it´s a bank account (or several), but you can have some credit products, like a loans.
This products you already have are places clearly on the welcome screen. Now sales would like to mix them with the ghost accounts. The welcome screen consists of tiles - 1 for every product. Tile for the loan you already have has specific info like:
- name and ID of the product and the name of the owner
- amount of money on this credit card - for example
- amount of blocked money
- how much a when is your next repayment
- and several shorcuts to the basic operation for this product
They plan this ghost accounts tiles to look like your real product, except the only shortcut action would be "Purchase".
I´m not thrilled.... As a client I would be shocked at least for the first moment because it would look like I have some unknown new debts....
Don´t you someone have some study or experience with such a thing? I don´t like the risk of confusing our clients. My preference would be no mix, but two separate categories like "this you have" a "you can purchase this as well".