So I found a R Package to gather data from Ios ( https://datascienceplus.com/analysing-ios-app-store-itunes-reviews-in-r/ ), and you can easily access it by download on Google ( https://support.google.com/googleplay/android-developer/answer/138230?hl=en ). For the web forms and support thing, download csv and use it to merge it on R ( https://www.statmethods.net/management/merging.html )
Well, it depends on what you're looking for.
Qualitative datas can be analyzed through what people say about you or your products (using packages on R)
Quantitatives analysis can be made through basic R packages and functions.
I can't be more precise, mainly because I don't know what's your question :
Do you want to have a broad view of what you're doing? On how your support is received by your users?