# What is the best way to statistically analyze a score system and number of steps for users?

I'm trying to analyze two measurements, the number of steps it takes the user to complete a task on a website, and a ranking rubric of 1 - 3 (1 is simple and 3 is considered difficult) for each step of how difficult the task is for them to complete. At the end we are adding up the number of steps and total difficulty, so there will be two totals. What would be the best way to have a final number for each task? I could divide the difficulty ranking by the number of steps but wondered if there's a better way to go about it.

• you question is a little vague, just some thoughts. Surely time would be better metric of difficulty and would provide a better cost to the business, it would also allow you to measure improvement? You should consider researching kablachs book on the subject. amazon.com/… Jan 23, 2019 at 23:59
• I'd also go with time if you want to measure something. The things you are proposing to measure are far too subjective, so any numbers you get will be meaningless. Jan 24, 2019 at 22:23