Running through an issue with unhappy customers not completing registration needed for payment to be processed. We badge the nav bar for the user to notice that actions are needed to complete the registration.
"about 5% of the users don't notice that and end up without completing the registration and having their money on hold"
To solve this I'm assuming the issue might be with our nav bar design and the way we badge it. I'm attaching an image of the nav bar + the settings screen.
What are your thoughts on the "more" icon design? could it be the issue that when its badged it doesn't clearly show?
Could it be the settings screen text alignment and spacing be the issue? so if we increase the margins between the items would give more attention if we badge and of the items?