I am dealing with a new feature for our dashboard and I am trying to map out all the user's possible actions and connect them to features we have so I could see if we are missing something and improve flows. I already have user stories created epics/tasks but I need some kind of step-by-step approach of the user so I am thinking something between customer journey/user flow and service blueprint. What kind of tool or process would you use for this exercise?
I was going to write the tools I used but there are lots of them which would be more appealing to you and more suitable for your experiences on tools you already used.
So I found more appropriate to share the lists below already available at,
Hope that would help.
I think that the exercise Effect Mapping (also known as Impact Mapping) could be something for you.
To develop an effect map you use a hierarchical diagram or a mind mapping tool and start with:
- writing down the site/app business goals
- connect the target groups/personas/users that is needed to fulfill the goals. Then you
- connect the user's goals to the persona and then you
- connect the solutions/features that support their goals.
In your case I think that you could start backward; from the feature that you have developed to the user goals (or the epics/tasks) and so on if you wish.
More info and examples