I am dealing with a new feature for our dashboard and I am trying to map out all the user's possible actions and connect them to features we have so I could see if we are missing something and improve flows. I already have user stories created epics/tasks but I need some kind of step-by-step approach of the user so I am thinking something between customer journey/user flow and service blueprint. What kind of tool or process would you use for this exercise?

2 Answers 2


I was going to write the tools I used but there are lots of them which would be more appealing to you and more suitable for your experiences on tools you already used.

So I found more appropriate to share the lists below already available at,



Hope that would help.

  • Thanks a lot for the list! I will search through and try to find something that would suit me :) Aug 10, 2018 at 9:11
  • happy you enjoyed.. Aug 10, 2018 at 13:54

I think that the exercise Effect Mapping (also known as Impact Mapping) could be something for you.

How To

To develop an effect map you use a hierarchical diagram or a mind mapping tool and start with:

  1. writing down the site/app business goals
  2. connect the target groups/personas/users that is needed to fulfill the goals. Then you
  3. connect the user's goals to the persona and then you
  4. connect the solutions/features that support their goals.

In your case I think that you could start backward; from the feature that you have developed to the user goals (or the epics/tasks) and so on if you wish.

More info and examples

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.