Is there any notable difference between bringing the user to a browser to 'reset password' vs bringing them back to the app to do the reset? Considering that this platform exists as an app and as a website? Is it better to just use the browser (so there's only one page to reset the password instead of catering a separate one for the app)?

  • Do you have info on how users mix using the app and the website? For example, if there is a sizeable user-base that always (or nearly so) only uses the app, they might be surprised (and justifiably suspicious) if they were taken to a website to reset the password (and vice versa for users who [almost] exclusively use the website). If virtually all your users freely mix the two, it may not matter. – TripeHound Jul 26 '18 at 12:23
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    Is it possible to drop some kind of token so that you know if the user has triggered the password reset from the app or from the website? If so, you could return them to whichever is appropriate. – Andrew Martin Jul 26 '18 at 15:18

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