I have a 1-pager with the primary objective being to have the (somewhat-qualified) user initiate contact of some sort. IT is for a SUPER, super small business, so a direct phone call would be both handleable and probably preferable, BUT of course we need to have a contact form on the page. To take it up a notch, I decided to add in the ability to schedule a free consult right from the page, should the user be ready for that.
Ideally, I think I'd have 2 steps:
- give your name, phone, address, etc
- request a date and time (if they care to schedule an appointment as opposed to just sending a message)
Unfortunately, the client seems to be heavily invested in the WP plugin I'm currently using that serves as a whole client portal as well as a means of contact info collection and appointment scheduling. And as such, the process cannot be broken up like this. They are 2 separate widgets that collect the contact data in different places/times. To accommodate,
What I feel I'm left with is either the route of:
- having the "Get Started" section consisist of 2 tabs, "Send Message", where a basic contact form would be presented and its data emailed to the appropriate user and "Schedule Appointment", where the calendar/time-slot UI would be presented with Step 2 of that being collecting the contact info.
- having the "Get Started" section show both the basic contact form and the calendar side by side with 1 or the other of them being disabled while the other is active. A toggle switch above the 2 widgets would determine which was active.
Both options (not yet styled to match the rest of the page) can be viewed at http://uat1.one-pager.sugarloafculinary.com/#section-contact and http://uat1.one-pager.sugarloafculinary.com/#section-contact2 respectively.
I"m inclined to deduce that the 2nd option (toggle switch) may be too complicated for many reasons. I DO think providing a means of setting an appointment directly through the web site will be appealing and thus showing a (greyed out... aka disabled) calendar right next to the contact form (as in option 2) could prove to be more tempting and readily apparent than having it hidden until its tab is clicked (as in option 1), but I'm going back and forth on how much value that adds vs the potential pitfall of hoping the user understands both what exactly a toggle switch is and how to work it.
Thanks for advance for any wisdom you may have to share.