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Do we need to show 1x (quantity) if there is only one item in the checkout summary?

Order summary

4 Answers 4

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Yes.

Your users are interested in the value of their purchases as much as they are interested in the quantity.

If the value of my cart suddenly jumps by an unexpected amount I can go and check that I only put one of that particular item rather than two. This is especially useful if you're operating with a price system that changes often (due to discounts, offers, promotions, etc): Lets say on week one I purchase Item A at $4 during a half-price offer that I didn't notice. On week two I return to purchase the same item again but now my cart total says $8. It looks like I purchased two so I want confirmation that I only purchased one.

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Short answer "yes". Long answer, there are few other things customer would want to do when on cart page:

  1. Increase or reduce the quantity.
  2. Remove the product.
  3. Move it to somewhere else (list or buy later).

I won't try to reinvent the wheel here instead of using the conventions followed on different eCommerce portals -

Amazon

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Walmart

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Target

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Based on the above

Short:

I don't think you need to. I think its fairly obvious from the name and pricing that its 1 item.

tldr:

I don't think you need to. I think its fairly obvious from the name and pricing that its 1 item.

I would only show items with x2 and above it makes it easier to distinguish the two. This makes it easier when the user is scanning the list to see what they have bought and if they need to correct it, they can do so quicker as its easier to miss things in a long list of item quantities. Thus reducing errors.

A good analogy is if someone taking an order (whether it be a waitress/waiter or the morning office breakfast run). If you have ever seen someone do this you, often notice they either tally (or ad x2 etc) after the items that have been asked for more than once, they don't need to put x1 in front of the rest.

This way makes it cleaner in the UI and easily distinguishable to the user.

BUT

I would make it so that users can increase/decrease the quantity rather than leaving the cart to do it.

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I'd also answer on top of everyone else's great answers the following:

Yes, you need to be consistent. What's your alternative?

Apple $1 2x watermelon $10?

Your users will be wondering why the apple doesn't have a number next to it, if they added a single apple or a bushel, especially if your site is a site where each checkout includes a lot of items and users may forget what they have done before.

Being consistent spares them from having to think more about a small otherwise-should-be-seamless checkout screen.

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