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I am currently designing a registration journey where non tech-savvy users can build their own website.

In one of the steps, users will have to upload their logo that will be displayed in the top-left corner of both their customer facing website (above a full screen image) and in their dashboard (on a white nav bar).

Target users will have their own brand/logo, but are likely to not be acquainted with the idea of file types (JPEG, PNG, SVG) and transparent background, the latter being the ideal choice -the logo will be placed on an image.

enter image description here

The visual design cannot be changed.

There is the possibility that people will upload JPEGs with visible background. This doesn't present a usability issue, but definitely ruins the overall experience and does not produce a "professional" output.

Websites like WIX don't even deal with the problem ("Upload a PNG", they say).

What are best practice in a scenario like this? 1) allowing them to upload any type of logo, and slightly ruining the overall result? (bare in mind, this will be their website, and guaranteeing them a professional output is a fundamental part of the experience) 2) recommending to upload a PNG; if not possible, advising them to skip and later, after getting their hands on a PNG or SVG, uploading it? (this would break the flow) 3) Other solution?

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    Can you realistically define "professional output" in a way that most of your users will fully understand? With a photo background there is no way of guaranteeing that the user won't upload an image and a logo that are similar in colour making the logo effectively disappear - is that going to give a "professional output"? By all means make recommendations but remember that you're dealing with UGC and all the unexpectedness that it brings. – Andrew Martin Nov 30 '17 at 13:13
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Why do you want to define what the user should do? What if i want to have my logo displayed on a white (or any other color) background?

Stop forcing your aesthetic perceptions onto the user and allow them to upload whatever they want as their logo.

What you can do is educate the user about the option to upload a logo with a transparent background and guide them.

  • You're right about not imposing any aesthetic direction to users (they won't be blocked if they want to upload a JPG) It's true that some of them will want to upload a bounded logo, but in that case, the logo will be probably designed within a shape from the beginning. The reason behind my question is that a logo is usually designed to be floating, not limited by a background; the white/black bounding box produced by a JPEG is not part of the logo itself, and users could not understand why they would get the background in the final product. – Zen Loro Vandereyck Nov 30 '17 at 14:15
  • I agree with @Pectoralis Major, especially since some brands require there to always be a background with a certain colour behind the logo. The easy.com brand for example. You can include the instruction that transparent logos are possible in the upload flow. – Wanda Dec 1 '17 at 11:23

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