enter image description here

Where is the best position of the chat/help floating button in a content-heavy web page ? Is there any best practices to consider when it comes to eye tracking?

1 Answer 1


It depends. How important is this feature for your audience?

Most websites place their live-chat at the right bottom above the fold (i have no numbers for this, its just my personal perception), but if the live-chat is really important then you could also place it in the header (for example on the right side next to the navigation with a call to action button).

If you don't have a live-chat right now you can make your users aware of this new feature by giving the floating button a subtle animation, for example a small shaking when the users visits your site and see's the button for the first time.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.