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In phone devices with rotary or touch tone dials you can just dial the number and the call will be made. It may happen that the call won't be made, or the user will dial a wrong number. However, the user intention will be denoted by dialing a number (Note: users on mobile won't dial, yet the word is a heritage from older technologies).

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However, on mobile devices (including wireless phones) you have to dial the number then send the call. Sometimes you can pre-send the call (so to speak), clicking the button before the number, like in my wireless phone where you can press the send button before or after dialing, but you have to press it anyways.

I have some theories on the possible reason(s), dealing with avoiding accidental calls and acknowledging user intentions on mobile, while on older devices, picking up the handset would be indication enough of user intentions. However, I'd like to know the real UX and/or technical reason(s) beyond my theories.

Additional bonus question: is there a generic name in English for non-mobile phones?

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    Not sure if these are causes, or just effects of the way it works. But when meeting someone new people often dial their number then press the "create contact" button, but not call them. Also when looking up a number you can type in their number, you don't want it to call them you just want to see if you have it saved. The generic english name for non-mobile phones is likely land-lines. – DasBeasto Sep 21 '17 at 19:07
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    For the bonus question: The general term is 'Land line' for any phone tethered to a physical location. – Mike M Sep 21 '17 at 19:21
  • ah, I knew land-lines, but thought there could be another name I didn't know. Thanks guys! – Devin Sep 21 '17 at 20:05
  • I always thought they were called 'phones'. When I see something that looks like a cellphone (note the different name) with all the features except the telephone calling part (such as an ipod-like thing, or small tablet), I call it "a phone without the phone". Soon voice-over-ip will be so ubiquitous that non-phone phones will be the norm, I suppose. Then what do we call that damned thing? – user67695 Oct 9 '17 at 13:48
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The real answer to this cannot be anything other than "users prefer it that way," since cell phones have discovered their UX in a very competitive marketplace. But the send button does indeed adhere to UX fundementals.

The send button respects the limits of human attentiveness

A seven or ten digit phone number is around the limit of human short-term memory capacity. When you are doing simple tasks with numbers, you can miss some pretty basic things.

The cognitive tax of entering it correctly is enough to distract the user from the task at hand: starting a conversation without any visual cues.

The send button allows the user to attend to one thing at a time. First, the user enters and validate the phone number. Then they can shift mental gears, think about the conversation they are about to begin, and then press send when they are prepared.

It avoids telephony errors

Sending the phone number to the telephony system before it is definitely complete opens the possibility of on off-hook warning. (Older folks will remember these - they could happen if someone interrupted you in the process of dialing, or when you were trying to remember the last part of the number. But some younger folks may never have even heard one.)

The best way to handle an an error is to avoid the error occurring in the first place. This allows users to fall into the pit of success - that is, they don't need to exert any effort to avoid an error.

Another kind of telephony error this avoids, somewhat, is avoiding busy signals/call waiting when 2 parties call each other. Queueing up the phone number and letting the phone call is as quickly as possible minimizes the off-hook time before the call goes through, thus minimizing "network collisions" where both parties have the phone off the hook in the process of calling each other.

  • yes, this is more or less what I was thinking, but your answer is really well documented, and the additional short term memory reasons is something that didn't even cross my mind, and now that you mention it makes complete sense! – Devin Sep 22 '17 at 16:36
  • Instead of a dial tone, now we have signal strength bars. It is rare for a call to not be successful. I used to wonder why touch-tone phones did not have a backspace, very annoying. – user67695 Oct 9 '17 at 13:52

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