1

Is there a rationale for sending email notification to a user after he changed some information in his own profile?

Example

Dear user, you have modified the credit cards in your travel profile.

This message was automatically generated. Please do not reply; the mailbox is not monitored.

Some websites and companies will send such notification email while others will not. I find them quite pointless, am I missing something?

  • If someone changed the password to your online banking, wouldn't you want to know? – Alan Aug 29 '17 at 18:11
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For security purposes, an update is sometimes sent to make sure the user knows that an important modification has been made.

When such a notification has been sent, it often says something along the lines of:

'A payment preference has been changed in your account'

along with a link or secondary statement telling the user if they made the change, they can dismiss this message. Otherwise sometimes there's a support link or way to contact and rectify the situation.

Dropbox for example has a page for when a password is reset, but it wasn't the account holder that initiated:

If you get a password or email change notification but didn't reset it yourself

There's a fine line between bugging people, and keeping them aware of things that have changed (perhaps not by them).

  • 2
    This, as an anecdote I was at work a while back when I got an email that my Steam password was changed. By the time I reset my password someone had killed a few characters in a permadeath game that I spent a lot of money on. Had I not been notified and reset my password, ending their session, it couldve been a lot worse. – DasBeasto Aug 29 '17 at 17:46

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