In criminology, Broken Window Theory postulates that seemingly small defects (graffiti, broken windows) in the environment around us can lead to increase in more serious crime by the means of priming, norm-setting and signaling.
From my personal experience, there exists a similar effect between seemingly unrelated design and usability defects and user's ability to perform given task.
When I go to example.com to book my flight, I notice their browser tab icon is pixelated on my retina MacBook (not updated to higher device pixel ratio even though it is 2017). Then I am needlessly prompted to save any unsaved changes in my profile page even thought I did not change any fields.
From there on I am suspicious of everything and it takes me more time to book my flight. When asked to rate my experience on the site I give it lower mark even though there was no real issue with the booking process itself.
The above example is highly anecdotal. Do others have similar experience? Am I correct to compare it the criminological theory, or is there more suitable UX concept for this? Is any research or data on this topic?