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I am new to UX just graduated and I was asked to do a design challenge about service accessibility.

They provided assets, personas and a use case scenario. The main problem is to find ways to the user reschedule medical appointments via a mobile app.

However, they asked me to do a workflow which is not a term that I am familiar with…just wondering if I should ping them back asking if they meant user flow?

  • Depends on the context but yes, I would read that as the same thing. – Midas Aug 21 '17 at 12:34
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    It's probably best to ask for clarification. Or, if you want to not sound uninformed, confirm that they're looking for a thing that you know as a user flow. – Ken Mohnkern Aug 21 '17 at 13:16
  • Thanks! I will ask for clarification, I know that UX team is new, so they might call user flow as a workflow in my view. – user3084812 Aug 21 '17 at 13:36
  • Actually, the workflow was the design process in general. – user3084812 Aug 21 '17 at 19:36

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