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I am looking for a good message to tell a user when a particular service isn't available based on their address. Other services might be available for that address - just not the specific service that the user wants. What would be a good way to tell the user that the service is not available and why it is not available but also explain to them that the other service is available. enter image description here

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  • You've wrote "tell a user when particular service isn't available based on their address," then you wrote "tell the user that the service is not available and why it is not available," so can there be other reasons why a service isn't available? Jul 21 '17 at 14:26
  • Well its kind of hard to explain - but for example: If you came to the site and were looking to get the Digital TV - but once you typed in your address it shows that the Digital TV is not available for your address, however the Cable is.
    – Rex
    Jul 21 '17 at 14:28
  • So it is based on the address and there will be no other reason for it not being available. Jul 21 '17 at 14:30
  • Yes for the most part - there are a few other rare scenarios based on the city or state
    – Rex
    Jul 21 '17 at 14:33
  • Still location though. Jul 21 '17 at 14:36
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I don't think you should put an ambiguous message up, when you can just clearly show what is and isn't available and explain why.

Available Services

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  • Thanks for the feedback - sorry I cant upvote because this is my second week on here :(
    – Rex
    Jul 21 '17 at 14:38
  • Only other issue is - my manager wants the user to know a "why" the service isn't available - which is hard to do because there are so many scenarios - which is hard to create a "general" message which covers all scenarios
    – Rex
    Jul 21 '17 at 14:39
  • Where's the data coming from? Your original image showed a user either hovering or clicking a question mark, what's different here? You'd configure this message in the same fashion. Jul 21 '17 at 14:41
  • The data is coming from a Bing API which uses an algorithm based on the users address which will show in the system as a red or green area Red - service unavailable Green - service available So what happens is - a user is expecting to receive the service they are looking for then when they find out its unavailable - they call customer service confused/upset/angry Looking for a solution to reduce calls to customer service
    – Rex
    Jul 21 '17 at 14:43
  • So it's location based... Jul 21 '17 at 14:44
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Borrowing from Daryl... Would this work ? Some generic message

enter image description here

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