We provide some big data slides for free for our users, but when their internet connection is slow we have to put a message there because due to the large amount of data it takes a while to load.
People fret very easily when there's any sort of delay while loading a webpage.
Now, the reason behind it could be slow internet, poor indexing, improper format, loss of data packets, transaction failure, size of data, faulty request ...
The list could go on ...
So, here's what you need to keep in mind:
- Empathy goes a long way
- Remember they are humans and are frustrated
- Stay positive!
- Humor is great defense mechanism :P