I am in the beggining of a new app, and I would like to know the order of the tasks: after the questions to the users and stakeholders, what is the order? a customer journey map, personas creation or user cases?
thanks and regards, Alejandro.
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You can't define a customer journey without knowing the customer. Persona's can help to gain and share this knowledge.
Use cases are descriptions of steps to achieve something. They are very specific and therefore useful for engineeers and developers.
Before you know which exact steps users should take you need to know how you want them to experience your product or service. So creating a customer journey can help to define use cases.
2. Customer journey
3. Use cases