I'm working with a client that is excited about their untested "contact bar" that reads visitors IP address and displays a person's contact info (image, name email, phone) permanently fixed at the bottom of the page.
This may or may not be the best person to solve their problems. If it is not the best person there are links to help them find the best person.
My question: Is it better to show a contact person that is inaccurate or none at all? Since it wasn't tested we don't know if users can get to the "right" person or if they act on the first viable option.
There is also a traditional Contact Us link in the global navigation.