Contextual observation is done at the user environment and i am aware of it.
But in the banking sector, the users profile would be general public. what is the screening methods and who is this been conducted? Assume we have 20 task flows and who many users do you guys recommend to conduct the usability testing.( I mean Concurrent thing allowed method and traditional in person usability test, setting up few scenarios)
Also One more clarification i would like to know is, Do we really have to do heuristics for the whole app and conduct usability test for the current application, when the stake holder knows that his app is not good and there are lot of UX work to be done.
What do you thing that i should do
- explain the client about the UX benefits and start with research?
- Or first do the heuristics for my reference to understand the current app and start talking to the user profiles to understand what they thing.
- Or involve only those users who have started working on current application as part of my research for the initial draft.