Target audience: people who don't use internet and are not good with using smart phones or computers. Where: digital service on a mobile website / mobile app
- User receives a reservation, which they can approve or decline. With details such as date and time, duration, special instructions.
- In case they approve, the reservation is confirmed, and all good.
- If the reservation is updated (date, time, duration and/or special instructions change), they will receive an email about the changes (overstrike on the old values, new values displayed next to old values with a red font). And they need to accept/decline on their account online.
PROBLEM: How to highlight the changes to the user as clearly as possible, on their account when they log in?