I am after UX research into the design of ovens and/or cooktops, or research that can be applied to their design. Any references would be most appreciated, especially if they cover the experience and/or interaction of humans with kitchen appliances.
We recently installed a new kitchen which also included updating all our appliances.
Two of these appliances, an oven and a cooktop, have displayed what I consider to be poor UX design. Briefly described, these are:
- Oven - After using the oven and switching it off, the fans continue running for up to half an hour. I originally reported this as a fault, but was told it's intentionally designed that way as a means of cooling the oven down after use. Unfortunately, from a user's perspective, the oven sounds as if it is still running (as though the switch is faulty and hasn't actually switched it off). Initially this caused us some concern whenever we left the house after its use. As a minimum, I would expect some sort of indicator that the oven is in some sort of cooling mode.
- Cooktop - The cooktop has an audible warning system for various issues, one of which is designed to warn users when there's been a spill, such as water from a boiling saucepan. Unfortunately, from a user's perspective, this seems to be triggered too easily (e.g. simply wiping the cooktop down with a wet cloth will trigger the alarm).
Whilst I have provided feedback to the manufacturers I do not feel I was taken seriously, so I now want to write a brief paper and send it to them, explaining why they should consider these UX issues. Ideally I want to back it up with some research that is applicable (even if it's not directly about ovens/cooktops).
Thusfar, my search has not uncovered anything very useful (lots of Pinterest pages, some references to Microwave Ovens, and the fact the Bosch Series 8 oven has won a UX design award).
Anything of use would be greatly appreciated.