I am implementing a conversational web form for project requests. While I’m fairly certain that I should use one of our real photos for our account representative I’m uncertain what kind of dummy image/avatar/graphic should I put for our potential clients? Here’s the glimpse of the form:
I think there is no need to display an avatar for oneself. The reason for the avatar is to show who are you talking to. As long as it is clear that the client is writing on the right side, there is no need to display an avatar for him.
For example, LINE app uses this approach. In a conversation you can see the picture of the person you are writing to but not yours.
Think of it like a chat-bot, a robot like icon, and it responds to you and behaves very unnatural sometimes.
This seems very useful too: http://www.creativebloq.com/how-to/how-to-design-a-chatbot-experience
EDIT 1: This seems very interesting, worth reading: